Clarence Health - Your Digital Ally for Daily Living & Health Support

Personalized daily living & health support that's as easy as talking to a friend

The US Health Crisis

Chronic conditions are overwhelming the US healthcare system

A significant proliferation of health issues

Among developed nations, the US has the highest chronic disease burden

42% of U.S. adults have multiple chronic conditions and 12% live with five or more
59% of young adults (18–34 yo) have least one chronic condition, 27% have multiple

United States Healthcare

Our healthcare system was not set up to support chronic conditions. A number of factors contribute to this:

Fragmented healthcare access
High costs
Relatively few doctors per capita
Significant socioeconomic disparities

While a senior health crisis is growing due to the lack of support of adults in their golden age

34%

of those 65+ are isolated, which is the health equivalent of smoking 15 cigarettes a day

Related needs

Greater social interactions, environmental awareness and cognitive engagement

<1 hour

is the average time someone 65+ spends with a clinician annually

Related needs

More touchpoints, richer engagement and information that contextualizes their health

Our services

1) Extend clinical, family and caregiver efforts

2) Support individualized care plans

3) Reduce the complexities of daily living for members

Clarence Health's services are brought to life through three primary methods of engagement

Mobile app

The Clarence Digital Ally, an application for Apple & Android smart devices

Web portals

Online platforms for members, caregivers & institutional partners

Telephonic

Conversational AI outbound calls

The Clarence digital ally supports users 24/7 and is delivered through mobile applications

Care

Medication / health reminders & nudges
Health check-ins & assessments
Periodic wellness screenings

Connection

Empathetic conversations about anything a member is interested in
Cognitive stimulation / entertainment: Trivia, Who Wants to Be a Millionaire, etc
Environmental & social awareness: news, weather, events around a member

Empowerment

Access to past health information & key documents
Guidance on health conditions & medications
Assistance with daily tasks through education and navigation to relevant resources

Our caregiver portal ensures family members and friends are better equipped to help their loved ones

Health Information

Manage documents and notifications.

Upload post-appointment summaries, pill bottles, insurance cards and health insurance benefit information
Access summaries and images of documents
Auto generate notifications based on documents

Education & Guidance

AI-powered answers for specific care.

Ask questions & receive answers based on member's specific health information

Analytics

Track engagement and potential issues.

Review insights from member interactions
Review issues that may be present with members' care plans, medication interactions and escalations

Setup & Customization

Tailor the experience to the member.

Create a member account
Adjust member preferences, demographics, and interests
Create reminders / notifications & add documents

Proactive phone based support ensuring members are prepared, connected, and on track with care

ACTIVE MONITORING

1. Prepare

Pre-Appointment

We ensure no visit is wasted by confirming details and surfacing issues beforehand.

Symptom & Goal Screening
Transportation Confirmation
Red Flag Escalation

2. Connect

Check-Ins

Timely outreach after critical events to prevent readmissions and ensure safety.

Post-Discharge Calls
High-Risk Patient Monitoring
Clinical Team Escalation

3. Track

Gap Closure

Closing care gaps and gathering quality data to improve population health outcomes.

HEDIS / Quality Gap Outreach
Motivational Education
Outcome Documentation