Clarence Health - Your Digital Ally for Daily Living & Health Support

Personalized support between clinical visits

For individuals, caregivers, and healthcare organizations

Member using Clarence Health app

How Clarence Helps

Keeps members on track, without being overwhelmed

Personalized plans, guidance, check-ins and reminders for medications, appointments, routines and health goals.

Helps caregivers stay connected and supported

Chat, tailored resources, shared updates and health information make it easier to support a loved one and navigate what comes next.

Helps healthcare organizations extend care and improve economics

Reduce staff burden, improve patient engagement and adherence, and strengthen economics through better follow through, appropriate care navigation and reduced leakage.

Makes care plans and health information easy to understand

Confusing medical paperwork, after-visit summaries and care instructions become clear next steps in plain language without the jargon.

Organizes important health information in one place

Medication lists, providers, insurance information, care plans and important documents stay organized so members and the people supporting them can stay on the same page.

Brings progress into view, with next steps hard to miss

Tracks plans, medications, routines and care tasks over time, while surfacing follow-ups and next steps that need attention.

Clarence Health reduces the complexities of daily living, helps users achieve their health goals and extends clinical, family and caregiver efforts. Our services create value for healthcare organizations by improving staff efficiency and economics while increasing patient engagement and adherence.

On average, adults face ~100 health events per year

Most health decisions happen outside a doctor's office

Adults face about 100 health events per year, mostly outside a doctor's office

Clarence supports the everyday routines, questions and follow-through that happen between interactions with clinicians.

Clinical visit includes primary & specialty care, urgent care, emergency department and telehealth appointments. Professional advice includes portal messages, nurse triage and pharmacist advice. Self-manage includes social media, web search, chatbot and friend advice. Watchful waiting includes tolerance, past experience, and wait & see.

Sources: Ballad Health “100 Health Needs a Year. Three Doctor Visits.” (2026), BMC Primary Care “Revisiting the Symptom Iceberg in Today’s Primary Care” (2011), The New England Journal of Medicine “The Ecology of Medical Care Revisited” (2001), The Lancet “The Iceberg: ‘Completing the Clinical Picture’ in General Practice” (1963)

One personalized experience, across three ways to engage

The Clarence digital ally supports users 24/7 through mobile applications

Clarence Health app

Care

Stay on track without feeling overwhelmed

  • Personalized Plans for health goals & routines
  • Medication & appointment reminders
  • Health check-ins & condition-specific guidance

Connection

Feel supported every day

  • Chat or talk through questions, concerns or anything on your mind
  • Check-ins, encouragement & ongoing support
  • News, local events & activities based on your interests

Empowerment

Understand what to do next, without the stress

  • Make sense of health information & clinician instructions
  • Find relevant resources & services
  • Keep important health information & documents at your fingertips

Calls & texts extend Clarence through proactive outreach and ongoing support

Currently available through health organization partnerships

1. Proactive outreach

Communicate at important moments

  • Appointment preparation, screenings & logistics
  • Post-visit follow up & check-ins
  • Care gaps, referrals & other next steps
2. Ongoing support

Stay on track between visits

  • Reinforce care plans, medications & health goals
  • Answer questions & provide guidance
  • Support navigation, resources & daily health needs
3. Connected care

Keep support connected over time

  • Carry context forward across conversations
  • Identify barriers, concerns & missed next steps
  • Surface important needs back to care teams

Web portals give care teams, members and caregivers the tools and information to stay connected

Caregiver example - one of several portal experiences designed for different users and partner needs.

Caregiver with member

Information & visibility

Keep important information easy to access

  • View health information, documents & prior interactions
  • See ongoing needs, barriers & missed next steps
  • Surface issues that may require attention

Coordination & follow through

Help keep everyone on the same page

  • Create reminders & follow-up activities
  • Manage relevant information, preferences & documents
  • Keep track of important next steps

Resources & navigation

Find the right help when it’s needed

  • Find community resources, benefits & services
  • Support transportation, referrals & other navigation needs
  • Access relevant guidance based on individual needs

Healthcare organizations are able to extend patient support beyond clinical visits

Clarence works alongside existing teams, workflows and technology to help patients stay engaged, follow through on care and get support between appointments.

Staff efficiency

Extend support without adding more routine work for care teams.

Patient engagement & adherence

Reinforce care plans, appointments, medications and next steps over time.

Clinical & economic performance

Support care gap closure, appropriate navigation and patient follow through.

Clarence is there when people need it

People turn to Clarence more than 10,000 times each month.

"Clarence explains my doctor's instructions in plain language that's easy to understand."

- Amy P.

"I wanted to better manage my type 2 diabetes and Clarence gave me a simple plan I could actually follow"

- William R.

"Love this app whenever I need someone to talk to… I go on clarence and hold a conversation with it ❤️ no judgement no nothing I just love it"

- Amanda R.

"This app is the best. I feel like I'm really heard and the reminders and all are perfect. It's free with no ads."

- Sandi T.

Data & Security

Health system grade security. Built for trust.

Clarence Health is designed to protect sensitive information with the same rigor you'd expect from a large health system. We maintain formal security governance, strong technical safeguards, and independent assurance, because trust is foundational to care.

We never sell your data to anyone, ever.

We operate with high data security specifically a SOC 2 Type II security program.

We also maintain a HIPAA compliant privacy program.

Clarence Health is not a replacement for a clinician and does not provide medical diagnosis or treatment
©2026 Clarence Health Inc. - All Rights Reserved